1. Information we collect
When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you during the provision of our services to you. We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users who refer you to us or automatically via your use of our services.
To better serve site visitors, CST collects two basic types of information:
Personally identifiable information: This is information that personally identifies one individual from another (for example, names, e-mail addresses and other contact information). This information is voluntarily provided to us by our site visitors and is used by us for the purpose of fulfilling requests or inquiries or processing event registrations.
Aggregate user and tracking information: This information gives us insights on how our site visitors use our site. This data is anonymous and does not contain any personally identifiable information. We use this information to ensure that our website, e-mails and marketing efforts continue to appeal to our site visitors.
2. Information you voluntarily provide to CST
CST only collects personally identifiable information that you voluntarily provide, when you sign up to attend a seminar or receive communications from us, or send us an e-mail. Examples of such personally identifiable information that you provide to us may include, among other information, your name, physical address, email address, phone number and, website username.
CST only requires personally identifiable information from you when it is needed to complete your request for information, complete an online transaction (e.g., online registration for an event), or when you voluntarily decide to register to receive communications from us.
3. Other information CST collects
When you visit the CST website, we may automatically collect some information about your visit using cookies, log analysis software and other aggregate tracking technologies.
4. How CST uses the information we collect
5. Personally identifiable information
CST may use your information, including personally identifiable information, for business purposes including, without limitation, for the following business purposes:
(a.) To improve the quality of your CST site visit and/or our provision of services to you.
(b.) To send marketing communications and informational newsletters that you have requested, opted-in to or otherwise agreed to receive.
(c.) To send surveys to you.
(d.) To update your user account with any information we receive from you or from third-party sources about you.
Also, CST may use your information, including personally identifiable information, as follows:
We sometimes contract with other companies and individuals to perform functions or services on our behalf, such as hosting the CST site, sending email messages and informational newsletters and administering surveys. They may have access to personal information, such as email addresses, needed to perform their functions, but are restricted from using it for purposes other than providing services for CST.
6. Non-personally identifiable information
CST may use your non-personally identifiable information it collects during your site visit or during your interaction with our e-mails for other purposes including without limitation, the following:
(a.) To better monitor in aggregate the effectiveness of our online and offline advertising and marketing campaigns.
(b.) To better monitor in aggregate how visitors are using our site.
(c.) To ensure that our website and e-mails continue to provide relevant content that is interesting and useful to our visitors.
(d.) To uncover and diagnose problems with our site and servers.
(e.) For day-to-day system administration needs.
7. Our lawful bases for processing your personal information
The lawful bases for our processing your personal data are:
(a.) Legitimate Interest: it is in our legitimate interest to process your personal data to enable us to provide you with our services and that legitimate interest is fairly balanced with your rights and freedoms.
(b.) Contract: our processing of your personal data is necessary to allow us to perform contracts for your benefit.
(c.) Consent: where our processing of personal data is not because of our legitimate interest or by way of performance of our contract, we may do so with your consent.
8. What you will receive from CST
We only want to send you communications and information that you expect to receive or that you have requested. All of our e-mail contains clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of communications you may receive from us:
Registration confirmation e-mail messages
When you register for an event via the CST site, you will receive an e-mail confirming your registration.
Marketing or promotional e-mails
If you sign up for one of our marketing or newsletter e-mails, we will send you the marketing e-mail and/or newsletters that you have requested.
We only send these e-mails to site visitors who sign up for one of our mailing lists or who agree to future contact regarding communications from CST. These mailings contain clear information on how to unsubscribe.
If you are receiving communications from us and wish to unsubscribe, either follow the unsubscribe instructions in the communication or follow the opt-out instructions below to inform us that you do not want to receive e-mail from CST.
9. Postal mail
CST may also send you communications via postal mail. If you are receiving postal mail communications from us and wish to unsubscribe, either follow the unsubscribe instructions in the communication or follow the opt-out instructions below to inform us that you do not want to receive e-mail from CST.
10. Answering your inquiries
If you send us or phone in a question or offer a suggestion, we may use your e-mail address, telephone number or postal address to respond to you.
11. How CST protects your information
CST understands that the safety of your personal information is extremely important to you. Accordingly, CST uses both electronic and other measures to keep your information protected from unauthorized access. Due to the nature of the Internet and related technology, we cannot guarantee the security of your personal information and CST expressly disclaims any such obligation.
12. About this policy
13. Policies for users of the site under age 18
The site is not intended for use by individuals under 18 years of age. Users under the age of 18 should get the permission of a parent or guardian to use the CST site. CST does not knowingly collect or maintain personal information from children under the age of 18 at our site, except for the limited circumstances described below. In the event a child under the age of 18 submits a question to us at our site and identifies his or her age, we may use the child’s email address for the sole purpose of responding to the child’s question on a one-time-only basis. However, we will not use the child’s email address for further contact and we will remove the address from our records after we have initially responded.
14. External links
15. Accessing and updating your information; opting out
Visitors who would like to correct, update or delete any personally identifiable information may contact us with a request to do so here.
Similarly, CST site users or members who wish to subscribe or unsubscribe to our marketing and informational communications can do so by using the subscribe/unsubscribe options or sending a message here.
We may take a reasonable period of time to respond to any request to update or modify any information, or to opt out of or unsubscribe from any communications. If you request the deletion or modification of your personal information maintained by us, such information may be retained for a period of time in our backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements.
16. General Data Protection Regulation
The General Data Protection Regulation (GDPR), an EU regulation, impacts how organisations record, store and use personal data relating to EU residents. This legislation is designed to give you, as data subjects, greater control and new rights over how we, as a data controller (an organisation which holds your data which you may supply to us), record, store and use your data.
Under the GDPR (if it applies to you), you have the right to access, rectify or erase your information and should direct any request on your information to us. You also have the right to correct, update or change your information.If you have any complaint about how we have used your information or you wish to exercise your rights please do contact us.